Customer Service and Support
Welcome to VA-Trak Support!
We're here to assist you!
Need Help with VA-Trak?
Having trouble using our software application? Don’t worry, we’re here to help! Our dedicated support team is prepared to answer your questions and troubleshoot any issues you may encounter.
OPEN A SUPPORT TICKET
A representative will be assigned to your ticket and will reach out to you directly via email within 24 business hours.
Telephone Directory
Main Hospital Number: 718-000-000
Admitting: 718-000-000
Billing: 718-000-000
Bone & Joint Center (Orthopedics): 718-000-000
Caregiver 24-Hour Hotline: 718-000-000
Case Management / Social Work: 718-000-000
Children’s Hospital (Pediatrics): 718-000-000
Medical Records: 718-000-000
Patient Information: 718-000-000
Call Center
Call: 718-000-000
24/7, RNs connect you with specialists
Doctor’s Office to Hospital
Hospital to Hospital
All service lines accepted
Patient Concerns & Complaints
We are dedicated to providing quality health care to patients of all faiths and backgrounds. If you have a concern regarding the care received, we encourage you to report it to your attending physician, or you may contact our Patient Relations Department.
One of our contact agents will make sure to record your concern and address it properly. Once we have investigated internally your case, we will contact you back for information and further agreements.